# Answer a citizen's inquiry | IT-INTERDEV

> The AI writes a draft reply. This example is made up.

Language: en · Source: https://it-interdev.de/en/use-cases/answer-a-citizen-inquiry.html · Alternate (de): https://it-interdev.de/anwendungen/buergeranfrage-beantworten.html · Updated: 2026-10-05

**Zone**: Yellow · **Municipalities and the public sector**

## The situation

A resident asks by email about an appointment or an application. The answer takes time.

## How it works

1. You paste the inquiry.
2. **The Schleuse replaces secrets.** Names, addresses, identifiers and credentials are replaced with stand-in words. This happens on your side, not in the cloud. Amounts and dates stay as they are.
3. **The AI answers, the Schleuse translates back.** The answer contains the stand-in words. On your side they turn back into the real names.

## Example

**Your question to the AI:** Write a friendly reply to this inquiry. In plain language.

**What is in your text:**

> Inquiry from **Ms Petra Voss**, **Musterweg 12, 99999 Beispielstadt**:
> When will the road be repaired?

**What the cloud AI sees:**

> Inquiry from **Resident Alpha**, **Address_1**:
> When will the road be repaired?

*This example is made up.*

## What you get

You get a draft. Your administration checks and sends it.

## Good to know

A person checks promises and deadlines. The AI must not promise anything.

## Zone of this use case: Yellow

Only through the Schleuse. And only to targets you have approved.

## Status of the Schleuse

Version 0.1 Alpha. So far tested only with made-up examples. Not reviewed by third parties. No legal advice.